New Postage Rates From 30th April 2012
95p for first item in order then 75p for each additional item in the same order.
Postage for larger items may vary - please verify at check-out.
We currently ship within the UK only.
For overseas enquiries please contact us by email - we may be able to accommodate your request.
Delivery Times
Items in stock should arrive in 2-3 days.
Items ordered from suppliers should arrive in 3-7 days.
Items imported from outside the UK will be displayed as imports on the website, along with estimated delivery times.
Out Of Stock Items
When ordering items from our suppliers, we are in their hands when it comes to stock availability. If an item you ordered is out of stock with both ourselves and the supplier, the item will remain on order until either:
You notify us that you would like to cancel the order.
or
The supplier notifies us of deletion or withdrawal of the item in question.
In either case we will refund the value of the item ordered plus postage. At all times we will endeavour to keep you informed by email of any "out-of-stock" situation that arises with your order.
Return of incorrect, damaged or faulty items
In the event of an item received being faulty, damaged or incorrect, please notify us as soon as possible and we will either replace the item or refund you.
We do not normally issue a refund for any other reasons other than those stated above.
The Broad Street Jazz Shopping Cart & SagePay Secure Payment
Please note that we do not store any customer card details on our website or servers.
When you buy anything from the Broad Street Jazz website you will be asked to give your name and address details for delivery and billing, but at the moment of payment, you will be redirected to SagePay'ssecure payment pages to input your card details.
When the payment is complete, you will be returned to the Broad Street Jazz website, and an order confirmation email will be sent to you automatically.
SagePayis the UK's leading independent internet payment service provider (PSP) used by over 30,000 businesses. It is approved by all the major acquiring banks, and is level 1 compliant under the Payment Card Industry Data Security Standard (PCI DSS) - level 1 being the strictest level of PCI compliance.
We realise that security while shopping online is paramount to any prospective customer, so we hope that this information will give you peace of mind. However, if you have any questions regarding our payment process please don't hesitate to contact us by email or phone.
Login Status
